Looking into six industries

The I4.0 Summit is going to look into the evolutions of six different ecosystems: Food & beverage production value chain from agriculture to store. Utility building and city infrastructure value chain. Electronics devices and kitchen appliances supply chain. Pharmaceutical and medical industries ecosystem. Energy and raw materials circular economy. Transport systems and production ecosystem. Each …

Everyone is into Industry 4.0

Last week, someone told us "I am not into Industry 4.0, because we are not in the manufacturing industry". This is wrong, so wrong. Just suppose one of the companies within your supply chain is changing the game of the sector thanks to Industry 4.0. Just suppose. Changing the game could change the role and …

Remain updated on B2B sales & marketing

We put a new blog post live almost every working day. Our academic partners and track chairs, as well as the industry chairs, have so much to share with you, that we do not want to wait until the end of October. By following the blog you get a free expanded version of the Summit …

400 shares on Facebook

Today, the Summit website and the blog posts were shared for the 400th time on Facebook. We also have much support from fans sharing our website and posts on LinkedIn. Thank you for your warm co-operation. If you'd like to help us, please view one of the posts, click on the share buttons at the …

‘Value in Use’ is KPI for Customer Value Management

Account Management is evolving towards 'Customer Value Management' or 'Customer Success Management'. These terms are not just trendy names, though. Customer Value Management, just like it says, is managing the value your solution is offering to the client. This value -- and its evolution over time -- is a prerequisite to keep on doing business …

The results of outcome-based solutions are the client’s responsibility too.

The value of a solution is created over time by both the supplier and the customer. By committing to an outcome-based contract, you take part of your customer's risk, although the outcome does not only depend on your team, but is also determined by your customer. In order to reduce the recurring risk over time, …